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					<title>IT jobs, Latest Tech jobs,  ITjobs.city,  Discover high paying IT jobs in your city, IT Job posting, hire tech talents globally</title>
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					<title><![CDATA[Technical Support Representative – Enterprise Information Technology]]></title>
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					<description><![CDATA[&quot;This is a Saint Mary's University position. The successful candidate, however, will be required to perform duties at other post-secondary institutions, within HRM, with which we collaborate.&quot;

What we offer

As a team member at Saint Mary's, we are proud to offer many benefits. Some of these include:

Competitive compensation
Comprehensive benefits package
Defined Contribution Pension plan
Vacation
Personal days
Holiday closure
Summer hour schedule
Employee Transit EPass through Halifax Transit
Job Information and Responsibilities

Under the direction of the Assistant Director, Client Technology Services, the Technical Support Representative will:

Provides Help Desk (Tier 1and tier 2) support for the Community. Creates and updates service requests, within the SMU Enterprise Ticketing System, providing details of work done and contacts made while troubleshooting the request; may create tickets for other Tier 2 groups, as required. Responds to client feedback.
Supports electronic mail, internet services, and desktop applications; resolves problems or service requests of an unusual or non-routine nature.
Be proficient in ERP (Enterprise Resource Planner) and LMS (Learning Management System) and the interdependencies between both.
Assists users with navigation, troubleshooting and data integrity.
Advises the Community on a variety of technology issues and requirements; assists users in formulating service requests
Researches technology and software upgrades.
Responds to all cyber security issues/incidents reported by the Community. Responsible for implementing cyber-security training to the Community.
Advises Helpdesk (Tier 1) staff of known issues that may affect clients, and of any potential phone support options available that may reduce client downtime.
Manages user accounts and access-related support for new students, faculty and staff.
Provides tier 1 and where applicable tier 2 audio visual support for classroom facilities. Coordinates with AV vendors for escalations.
Installs and maintains software for use by the Community. This will include not only personal computing devices but also those software applications used in labs and classrooms.
Deploys the standard software image to any new equipment arriving at the client's location as well as installs any non-standard applications and hardware required by the client. Troubleshoots and updates this standard software image as required.
Installs and configures the client application for several networked database programs and operating systems.
Works in collaboration with Saint Mary's University Tier 2 Support and Project Teams to troubleshoot both software installation and network failures/issues.
Schedules and deploys all hardware replacements and/or reallocations. This will all be documented through the SMU Enterprise Ticketing System, to meet strict financial deadlines while working within client schedules and minimizing client downtime.
A significant component of this position involves supporting the Ecumenical Shared Ministries Training Program (ESMTP). This national project, funded by Lilly Endowment Inc., develops curriculum and training for lay and ordained leaders within churches that share resources, staff, or buildings.
Experience and Education Requirements

To be the successful Technical Support Representative you will have:

Undergraduate degree (equivalent combination of education and experience may be considered)
Minimum five years directly related experience
Strong organizational skills
Ability to work in fast-paced, team-oriented environment
Knowledge and experience with Microsoft Endpoint Manager toolset (formerly Intune)
Knowledge and experience with Mac OS / iOS and Apple management processes and systems.
Knowledge and experience of Microsoft 365 and Azure
Knowledge and experience of Microsoft Active Directory and Azure Entra
ITIL Foundations Certificate a definite asset
Technology certifications such as: Microsoft, Amazon, Apple, Network (Novel, Cisco)
Application Details

Apply for this opportunity online using our online application system through Career Beacon. Click on &quot;Apply Now&quot; and complete all required information fields. Qualified candidates should submit the following with their application:

Resume
Cover Letter
Three Professional References
Late applications may not receive consideration. We appreciate all applications and note that only candidates selected for an interview will be contacted. No telephone calls please.

At Saint Mary's University equity and diversity are integral to excellence and enrich our community. As an institution committed to fostering an environment of inclusion and respect, we welcome applications from women, Indigenous peoples, racialized persons/visible minorities, persons with disabilities, persons of minority ***ual orientation or gender identity and others who might contribute to the growth and enrichment of our community.

All qualified candidates are encouraged to apply; however, preference will be given to Canadian citizens and permanent residents. If you require accommodations during the recruitment process, please contact Human Resources at hr@smu.ca. <a href="https://www.canada.itjoblisting.com/halifax/it-jobs-c65/">IT Jobs, Halifax</a>]]></description>		
					<pubDate>Sat, 20 Jun 2026 03:05:07 +0000</pubDate>
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